I read this one review and had to add my own. I have lived in Willowdale for over 10 years and have three vehicles to service. We buy and trade-in and so over the years I've been to a lot of places. So far, Principato's is the best. Saved me money, fit my schedule, drove me and my dogs home, etc. I suspect the bad review is from someone related to one of the other places closeby! I doubt any Principato yelled at a customer. Bushings exist and so I suspect you were being played.